SpeechLive support
Get help with your SpeechLive setup
Tell us what is happening. We’ll help with the next step.
For help with an existing account, app or device, email DictaMic with the product name and a brief description of the issue. For a renewal, invoice or payment question, choose billing help.
A useful first email
Tell us what you were trying to do
Include the product or app name, what happened, and any non-sensitive error wording. For a device issue, add the model and operating system. Tell us whether this is a new or existing setup and how you prefer us to contact you.
Find help for your question
Choose the subject you need. These are separate options—you do not need to work through them in order.
| Your question | Where to start |
|---|---|
| Plans and prices | Compare plans and prices |
| Security or privacy | Security and Privacy |
| Connecting another system | Integrations |
| Devices and apps | Hardware and Compatibility |
| Help from DictaMic | Working with DictaMic |
| Moving from SpeechExec | SpeechExec Migration |
| A demonstration or evaluation | Request a demo or discuss a trial |
For step-by-step product instructions, visit Philips SpeechLive Online Help.
What DictaMic, Philips and your organization each handle
DictaMic: We help you understand the issue, check your setup and identify the next step. If you need Philips product support, we help you find the appropriate resource. Available help depends on your product, account and service agreement.
Philips: Philips operates SpeechLive and provides its product documentation and platform support.
Your organization: Your account administrator manages users and access. Your team remains responsible for its connected systems and for checking and approving transcripts and AI-generated documents. For account access, involve your administrator when contacting us.
For a renewal, invoice or payment question, use the billing email option and include a non-sensitive order or invoice reference if you have one. We will confirm how to proceed; payments are handled separately.
Need a hand?
Tell us what you need help with
Email your question or call 718-836-5301. We’ll help identify what to try next.